Legal

Accreditation of CareCross Health

Access to information (Promotion of Access to Information Act PAIA)

Purpose of PAIA

This manual is compiled in accordance with Section 51 of the Act. It is intended to give a description of the records held by and on behalf of CareCross Health; to stipulate grounds for refusal of access to any such records; to outline the procedure to be followed and the fees payable when requesting access to any of these records in the exercise of the right of access to information; with a view of enabling requestors to obtain records which they are entitled to in a quick, easy and accessible manner.

If you wish to request information on a health record then you can contact the Information Officer at CareCross Health. Details are as follows:

E-Mail:
compliance@carecross.co.za

Website:
www.carecross.co.za

 

Please find herewith the CareCross manual compiled in terms of Section 51 of the PAIA Act, available for download in PDF format:

CareCross PAIA manual

Request for access to a record:

Application form


Disclaimer

The content of this web site does not constitute legal or medical advice, nor does it necessarily reflect the views of OCSA’s management, staff, directors, shareholders, associates or suppliers. 

Even though every endeavour has been made as to the accuracy of this information, we cannot be held responsible for any errors and/or omissions.

Terms and Conditions

Welcome to the DomestiCare Website. The information provided on this site is for general informational and educational purposes only. Please read and review these Terms of Use carefully before accessing or using this website. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site.
Use of Website. The information provided on this site is for general informational and educational purposes. Your access to and use of the information contained in the website is subject to this Terms of Use Agreement. By accessing and using this website, you accept, without limitation or qualification, this Terms of Use Agreement.

Content. OCSA (Pty) Ltd. will use reasonable efforts to include accurate and up-to-date information on this website but makes no warranties or representations of any kind as to its accuracy, currency or completeness. You agree that access to and use of this website and the content thereof is at your own risk. Neither OCSA (Pty) Ltd. nor any party involved in creating, producing or delivering this website shall be liable for any damages, including without limitation, direct, incidental, consequential, indirect or punitive damages, arising out of access to, use of or inability to use this website, or any errors or omissions in the content thereof. This limitation includes damages to, or for any viruses that infect, your computer equipment.

Viruses. OCSA (Pty) Ltd has taken all reasonable steps to guard against viruses or destructive code. OCSA (Pty) Ltd. does not however warrant that the site is free of viruses or any other data or code that has the ability to corrupt or affect the user’s system.

Indemnification. You agree to indemnify, defend and hold harmless OCSA (Pty) Ltd., its officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms of Use.

Privacy. OCSA (Pty) Ltd. respects the privacy of its website users. Please refer to the OCSA (Pty) Ltd. Privacy Policy that explains users’ rights and responsibilities with respect to information that is disclosed on this website.

Third Party Websites and Links. This website may contain links or references to other websites maintained by third parties over whom OCSA (Pty) Ltd. has no control. Such links are provided merely as a convenience. Similarly, this website may be accessed from third party links over whom OCSA (Pty) Ltd. has no control. OCSA (Pty) Ltd. makes no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such websites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third party link does not imply an endorsement or recommendation by OCSA (Pty) Ltd.

Non-Confidential Information. Subject to any applicable terms and conditions set forth in our Privacy Policy, any communication or other material that you send to us through the internet or post on the website by electronic mail or otherwise, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential and OCSA (Pty) Ltd. shall have no obligation of any kind with respect to such information. OCSA (Pty) Ltd. shall be free to use any ideas, concepts, know-how or techniques contained in such communication for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products.

Trademarks. All product names, whether or not appearing in large print or with the trademark symbol, are trademarks of OCSA (Pty) Ltd., its affiliates, related companies or its licensors or joint venture partners, unless otherwise noted. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes
Intellectual property rights: Unless otherwise noted, all intellectual property rights, including but not limited to copyright, in the content of this website (including images, text and computer code) vest in OCSA (Pty) Ltd. Users are prohibited from using the content contained in this web site, whether text or image, without the express written permission of OCSA (Pty) Ltd.

Electronic Communications and Transactions Act: OCSA (Pty) Ltd. subscribes to the principles contained in section 51 of the Electronic Communications and Transactions Act, in regard to users of this website who supply personal information to OCSA.

Void Where Prohibited. This website and its contents are intended to comply with the laws and regulations in South Africa. Although the information on this website is accessible to users outside of the South Africa, the information pertaining to DomestiCare is intended for use only by residents of South Africa. Other countries may have laws, regulatory requirements and medical practices that differ from those in the South Africa. OCSA (Pty) Ltd. reserves to right to limit provision of its products or services to any person, geographic region or jurisdiction and/or to limit the quantities or any products or services we provide. Any offer for any product or service made on this website is void where prohibited.

Governing Laws. This Terms of Use Agreement and your use of the website shall be governed by the laws of South Africa. Any legal action or proceeding related to this website shall be brought exclusively in a court of competent jurisdiction sitting within South Africa.

Miscellaneous. If any provision of this Agreement is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions. OCSA (Pty) Ltd. reserves the right to alter or delete materials from this website at any time at its discretion.

Cancellation Policy

OCSA (Pty) Ltd may cancel this policy at any time by giving 20 (twenty) days' notice, in writing or other recorded manner or form of the cancellation of the policy. Such cancellation notice shall be accepted from the date of posting such notice.

The cancellation shall commence on the next Premium Due Date of the policy. If a premium has been paid for a period beyond the date of cancellation of this policy, OCSA (Pty) Ltd shall refund the relevant premium.

Debit order payment method

  1. An employer paying via monthly debit order can cancel their domestic worker's membership by sending a written cancellation instruction to DomestiCare either by email to finance@carecross.co.za or by faxing the cancellation letter to 021 413 1913.
  2. The employer may cancel their agreement at any time by giving OCSA (Pty) Ltd 20 business days' notice in writing or other recorded manner or form, but the employer remains liable to the supplier for any amounts owed to OCSA (Pty) Ltd. in terms of that agreement up to the date of cancellation.
  3. Please quote the membership number in your correspondence.
  4. OCSA (Pty) Ltd cannot be held responsible for any damages suffered to You due to cancellation requested by You, where You do not inform the Insured Persons of such cancellation.
  5. The supplier, OCSA (Pty) Ltd may cancel the agreement 20 business days after giving written notice to the consumer of a material failure by the consumer to comply with the agreement, unless the consumer has rectified the failure within the 20 days notice period;
  6. OCSA (PTY) Ltd. must notify the employer in writing or any other recordable form, of the impending expiry date, including a notice of:
    1.  
      1. any material changes that would apply if the agreement is to be renewed
      2. or may otherwise continue beyond the expiry date; and
      3. the options available to the consumer.

EFT, credit and debit card payment method

  1. An employer that paid upfront via debit or credit card can cancel their domestic worker's membership by sending a written cancellation instruction to DomestiCare either by email to finance@carecross.co.za or by faxing the cancellation letter to 021 413 1913.
  2. The employer may cancel the agreement upon expiry of the fixed term (eg at the end of the 6 or 12 month period), without penalty or charge but the employer remains liable for any amounts owed to OCSA (Pty) Ltd in terms of that agreement up to the date of cancellation.
  3. The employer may cancel their agreement at any other time, by giving the supplier 20 business days' notice in writing or other recorded manner or form, but the consumer remains liable to for any amounts owed to OCSA (Pty) Ltd in terms of that agreement up to the date of cancellation.
  4. In the event that membership is cancelled during the year then the remaining months of the purchased period will be refunded to the employer.
  5. An administration fee of R200 will be applicable for cancellation during such a purchase period.
  6. The supplier, OCSA (Pty) Ltd may cancel the agreement 20 business days after giving written notice to the consumer of a material failure by the consumer to comply with the agreement, unless the consumer has rectified the failure within the 20 days notice;
  7. OCSA (PTY) Ltd must notify the employer in writing or any other recordable form, of the impending expiry date, including a notice of:
    1.  
      1. any material changes that would apply if the agreement is to be renewed
      2. or may otherwise continue beyond the expiry date; and
      3. the options available to the consumer.
  8. On the expiry of the fixed term of the consumer agreement, it will be terminated if not renewed by the employer.
  9. Please quote the membership number in your correspondence.
  10. OCSA (Pty) Ltd cannot be held responsible for any damages suffered to You due to cancellation requested by You, where You do not inform the Insured Persons of such cancellation